Legal | Terms, Refunds and Privacy

Terms of service

Applies to all consulting services

1. Services

Eva Living provides consulting services for short-term rental properties, including management setup, revenue and pricing strategy, channel distribution, marketing and brand, guest experience design and AI-led operations. The exact scope of each engagement is set out in a written proposal.

2. Proposals and acceptance

Before any work begins we issue a written proposal stating the scope, deliverables, timeline, fees, currency and payment schedule. An engagement starts when the client accepts the proposal in writing and pays any deposit it requires.

3. Fees and payment

Fees are quoted in EUR, USD or CAD as stated in the proposal. Project fees may be invoiced in stages; retainers are invoiced monthly in advance. Payments are processed securely by Stripe or by bank transfer. We do not store card details. Invoices are due on the date stated on the invoice.

4. Client responsibilities

Clients provide accurate information about their property, timely access to the people, accounts and materials we need, and approvals within a reasonable time. Clients remain responsible for their property, its licences, permits and taxes, and for compliance with local short-term rental rules.

5. Results

We apply our experience and best efforts, but booking volumes, occupancy, rates and revenue depend on factors outside our control, including markets, platforms and seasonality. We do not guarantee specific financial results.

6. Intellectual property

On full payment, the client owns the deliverables created specifically for them, such as listing copy and written procedures. Eva Living keeps ownership of its general methods, templates and tools.

7. Confidentiality

Both parties keep the other's non-public business information confidential and use it only for the engagement.

8. Liability

To the extent permitted by law, Eva Living's total liability for any engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential losses, including lost bookings or profits.

9. Governing law

Disputes are first addressed in good faith by contacting us. Each proposal states the law that governs the engagement. Nothing in these terms limits any right you have under mandatory consumer protection law.

Refund and cancellation policy

Consulting services and residence bookings

Consulting services

Before work starts: if you cancel after accepting a proposal but before work has begun, any deposit is refunded in full, less any third-party costs already incurred on your behalf.
After work starts: fees for work already completed and for stages already delivered are non-refundable. Fees paid in advance for stages not yet started are refunded.
Monthly retainers: may be cancelled with 30 days' written notice. The current month is not refunded; no further months are charged after the notice period.
If we cancel: any fees paid for work not delivered are refunded in full.
Where a proposal states different cancellation terms, the proposal applies.

Residence bookings

Direct bookings of the residences we manage follow the residence booking terms below. In summary, payments are non-refundable if the guest cancels, and refunded in full if we cancel or the stay is prevented by force majeure. The refundable security deposit is returned within 48 hours of check-out when there is no damage.

How to request a refund

Email [email protected] with your name, the date and amount of the charge and the reason for the request. We reply the same day. Approved refunds are issued to the original payment method within 5 to 10 business days; your bank may take longer to show the credit.

Charges you do not recognise

Charges from Eva Living appear on statements as EVA LIVING. If you see a charge you do not recognise, please contact us before raising a dispute with your bank and we will resolve it promptly.

Service delivery policy

How and when services are delivered

Eva Living sells services only. No physical goods are shipped.

Consulting: delivered remotely by video call, email and shared documents, and on site where the proposal says so. Start dates and delivery timelines are set out in each proposal, and work normally begins within 7 days of the proposal being accepted.
Deliverables: written reports, procedures, listing content and other materials are sent by email or shared folder on the dates agreed in the proposal.
Residence stays: delivered on the booked dates at the property. Check-in details are sent before arrival once the booking is paid as set out in the booking terms.

Currencies

Consulting fees are charged in EUR, USD or CAD as stated in the proposal. Residence stays are priced in EUR. Your card issuer may apply its own currency conversion.

Payment security

Card payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Eva Living never sees or stores full card numbers.

Residence booking terms

Direct bookings at Jungle Eva and Eva Bosphora

Rates

Nightly rates are quoted in euros and include VAT. Rates vary by season and are confirmed in writing at the time of booking. Additional services such as cleaning, transfers, breakfast or a private chef are priced separately.

Payment schedule

50% of the total is paid to confirm the reservation.
The remaining 50% is due 30 days before arrival.
A refundable security deposit is collected before arrival.

Cancellation

Payments are non-refundable if the guest cancels. This applies to stays and events alike.
If we must cancel, or the stay is prevented by force majeure, all payments are refunded in full.
Requests to change dates are considered case by case, subject to availability.
A breach of the house rules ends the stay without refund.

Security deposit

The deposit is returned within 48 hours of check-out when there is no damage. Any damage claim is made within 48 hours of check-out.

Guests and registration

Turkish law requires a passport for every overnight guest, sent before arrival. Only registered guests may stay overnight; additional guests need our written permission. Maximum occupancy is 16 guests at Jungle Eva and 8 guests at Eva Bosphora.

Bookings made through Airbnb, Booking.com or Vrbo follow that platform's own cancellation and refund policy.

Privacy policy

How we handle personal data

What we collect

Contact details you send us, such as your name, email address and phone number.
Information about your property or booking, such as dates, guest names and requests.
For residence stays, passport details of overnight guests, as required by Turkish law.
Payment information, which is collected and processed by Stripe. We never see or store full card numbers.

How we use it

Only to respond to enquiries, prepare proposals, deliver services, manage bookings, take payments, issue refunds, meet legal obligations and keep our records. We do not sell personal data.

Who we share it with

Only with service providers needed to do this work, such as Stripe for payments, our email and messaging providers, and, for stays, the authorities where the law requires guest registration.

Cookies

This website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts and images from our property websites, which may log standard technical data such as your IP address.

How long we keep it

For as long as needed for the purpose above and to meet legal, tax and accounting obligations.

Your rights

You may ask to access, correct or delete your personal data, or object to how we use it, by emailing [email protected]. We handle requests in line with applicable data protection laws, including Canada's PIPEDA and, where it applies, the GDPR.

Contact

Questions about these terms, a payment or a refund

Email: [email protected]
Phone and WhatsApp: +1 561 879 9190

Terms, refunds and privacy

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